Police Men Charter of Duties Towards Public

A.Motto of Policing in Tripura :

  •  Achieve the motto of Tripura Police “Seva”, “Veerta” and “Bandhuta” through a transformational approach from reactive policing to proactive policing.
  • Implement “Prayaas” as the initiative of community policing by forging a strong police public partnership aimed at improving the delivery of law enforcement services to the community.
  • Respect the society’s view that Police is not only a law enforcing agency but also as an instrument of social service, an agent of social change and the protector of the rights and duties of the people, especially the down trodden.

B.Attitude towards public :

  • Empathetic attitude towards the public in distresses who come up with various complaints and seek relief as they see a ‘panacea’ in police.
  • Do not speak about the limitations or constraints of the Police Stations to such distressed people.
  • Courteous gesture like offering a seat, a glass of water, promptly meeting the public and giving patient hearing to each complaint for taking necessary action.
  • Take prompt and effective follow up action with all fairness and as per law.
  • Uphold human rights and dignity of the member of the public.

C.Crime matters :

  • Registration of FIR on any information revealing commission of a cognizable offence without any delay.
  • Recording of FIR should be strictly as per provision of 154 Cr. P.C.
  • Complaint lodged especially by any illiterate person should be got recorded by the O/C PS or Officer on duty and the same should be read over to him in his own language to make him understand before taking his signature.
  • Secret information or any information of Police interest given by any public should be properly attended to without disclosing the identity of the informant.
  • Copy of FIR should be given to the complainant forthwith free of cost.
  • If any information does not fall under the purview of Police action, necessary suggestion / advice should be given to the informant. Complainant should be informed the reason in case FIR is not registered.
  • Medical aid and any other relief to the complainant / victim, as the case may be, should be provided.
  • In case of information relating to non-cognizable offence, necessary G.D. entry should be made and the redress given as per law. Necessary steps should be taken under preventive sections of law for safe guarding the interest of the law abiding citizens.
  • Progress in the investigation of case and also enquiry into any complaints should be communicated to the informant / victim at all stages including the trial stage.
  • Registration of cases under grievous sections of law in respect of crime against women on petty domestic quarrel should be discouraged taking the victims into confidence as per the C.M. circular issued in this regard. The victim should be advised to have recourse to other protections as per the provisions of the Domestic Violence Act.
  • Provide all assistance to the women, victim of heinous crimes like issue of dowry, other undue demands and cruelty by husband or other inmates.
  • Plea bargaining should be encouraged for early disposal beneficial to both parties.
  • Necessary assistance and guidance should be provided to the victims of Road Traffic Accidents in getting financial assistance.
  • All measures should be taken to ensure free flow of information between public and police.
  • Police Station should attend any complaint / information of commission of crime / breach of peace and tranquility and so on, immediately with the available resources.

D. Arrest & Grant of Bail :

  • The person arrested must be informed of the grounds of his arrest or detention and be made aware of his fundamental rights as per the standing guideline.
  • Individual public in the event of arrest by the Police have the following rights

a)To be informed about the ground of arrest,
b)To inform the relative or friend,
c)To have a lawyer of his/her choice present,
d)To know the identity of the Police personnel effecting arrest,
e)To be examined by medical practitioner etc.

  • The above guidelines are indicative but not exhaustive. However, O/C Police Station should follow all other related guidelines / practices in the event of arrest as envisaged in the Cr.P.C, being amended time to time.
  • The presence of woman police personnel in Police station is mandatory in case a woman arrestee is kept in the woman lock up. No arrest and search of woman accused also should be done in absence of Woman Police / Home Guards etc.
  • Duty officer should keep vigil on the arrested person / persons lodged in Police Lock up and ensure that the Lock up is neat and clean, hygienic. Hygienic meal and other facilities as due as per law should also be provided in time to the person / persons in PS custody.
  • In bailable offence, offer of bail shall be made immediately after arrest.
  • In non bailable offence, the arrested person or his relative should be properly briefed about the position of law in respect of bail matters without subjecting them to unnecessary mental harassment etc.
  • Women and children shall be examined preferably at their residence. In the case of women accused, they should be questioned only in presence of Women Police personnel. Besides, arrest of women shall not be made in between sunset and sunrise under normal circumstances.
  • Children accused of any offence shall be dealt in accordance with the provisions of the Juvenile Justice (Care and protection) Act. They should not be held in custody along with adult offenders.

E.Verification Matters :

  • Any petition submitted to the Police Station should be acknowledgement forthwith.
  • Verification of character and antecedents for employment purpose should be disposed of within 72 hours of receipt.
  • Verification for passports should also be completed expeditiously within 72 hours of receipt.
  • Any other verification sent to Police Station should also be completed within 72 hours of receipt.

F.Other issues requiring Police intervention :

  • Police should immediately rush to the spot in the event of occurrence of any traffic or traumatic mishaps, calamity and disaster etc. with all available logistic support with information to the hospital, civil defence, fire service and other sister units of NGOs and Voluntary organisations.
  • Any sort of public nuisance disturbing peace and tranquility should be attended.
  • Vandalism by youngsters and eve teasing etc should be dealt with firmly.
  • Unruly behavior of any person / group etc should be tackled as per law.
  • Presence of suspicious / undesirable characters in the area should be looked into.
  • Address complaints against any police action and illegal activities keeping the name etc. of the complainant confidential in an expedite manner.